Sony WH-1000XM5

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Refurbed is an online marketplace for refurbished electronics. All refurbed Sony WH-1000XM5 function like new, but are much cheaper. How is that the case? Once sourced, experts put our products through an up to 40-step refurbishment process to ensure that all products work and look like new. This results in us offering better value products that are also more sustainable.

refurbed Sony WH-1000XM5 are great value, at up to 40% cheaper than new. Equally as important is trust. We give you a minimum 12-month warranty on each device and a 30-day free trial period, during which you can return for a full refund. This means you save money, and get to test the device to make sure it works perfectly for you.

Every refurbed partner is specialised in certain brands. They mostly buy exhibit and corporate phones in large quantities at low prices. Their specialisation makes the renewal processes very efficient, resulting in 100% renewed products that are up to 40% cheaper than new devices.

refurbed Sony WH-1000XM5s work like new devices and therefore have no functional limitations. The visual condition of the devices can be selected based on your needs. What are the visual categories?

Premium (AA-Grading)
Premium Sony WH-1000XM5s are visually identical to new, with no visible signs of wear or use. No scratches, scuffs, dents, or blemishes on the body or screen.
Excellent (A-Grading)
Excellent Sony WH-1000XM5s have no dents, scratches or signs of wear visible from a distance of 30cm - neither on the body nor on the display.
Very Good (B-grading)
Very Good Sony WH-1000XM5s may have minimal dents, scratches or wear on the body that can be seen from 30cm away. There may be micro-scratches on the display/screen, but these are not visible when the display is on.
Good (C-Grading)
Good Sony WH-1000XM5s have visible signs of use such as scratches and/or dents on the body. There may be micro-scratches on the display/screen, but these are not visible when the display is switched on.

If you want to return your product for any reason, you can return it free of charge within 30 days. To do so, contact our partner directly via your refurbed account and let them know that you would like to exchange or return your device. You will receive a free return label from our partner by email or in your refurbed account. Alternatively, you can contact our refurbed customer service. We will be happy to help you and contact our partner.

We offer a minimum 12‑month warranty on all refurbed Sony WH-1000XM5. This covers any technical defects that might occur during this period and are not caused by your own fault.

Examples are:
- The device can no longer be switched on.
- The unit cannot find a network.
- The loudspeaker does not work.

The battery is also covered by the warranty. A distinction is made between wear and tear and technical defects. Technical defects are covered by the warranty and are characterised by abnormal behaviour. Abnormal behaviour could be, for example, that the device can only be charged up to 40%. Please note, your minimum 12‑month warranty is refurbed's voluntary commercial promise to you. This does not affect your statutory consumer rights

Only professional and certified partners are allowed to offer their electronic products via refurbed. We ensure this with ongoing quality tests and constant monitoring. Our partners are all located within the EU. This allows us to guarantee fast delivery times and optimal contact to always perform our best.

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